Job Description

Overview Job Title: Customer Service Representative-Remote (Ultimate Medical Academy Grads Only) Job Description: This remote role interfaces with customers via inbound/outbound calls and/or the Internet, providing customer service support and resolution of routine problems regarding client products and/or services. Applications are accepted on an ongoing basis; military veterans are encouraged to apply. What You Will Do In This Role Provide inbound customer support using a call flow guide Help customers resolve basic technical issues Track, document, and retrieve information in databases Offer additional products and/or services Deliver expert customer experiences with a positive approach Your Qualifications Required qualifications include: Must be a recent Ultimate Medical Academy Graduate or from one of our other recruiting partners 1+ year of customer service experience Open availability A high school diploma or GED A quiet, distraction-free home work environment Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position but is not guaranteed High-speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States with a valid U.S. address for residence What’s In It For You We invest in our people and provide opportunities for career and personal development, with programs designed to support long-term success. Benefits available to eligible U.S. employees in this role include: Base salary range: $15-$18/hr. Salaries vary based on location, qualifications, skills, education, experience, and competencies; benefits include medical, dental, and vision insurance, EAP, 401(k), paid time off and holidays, and paid training days DailyPay enrollment option to access pay early Paid training and performance-based incentives Lucrative employee referral bonuses Networking opportunities through groups such as Network of Women, Black Professionals, LGBTQ+ Pride, and more Health and wellness programs Mentorship programs Work-from-home convenience Programs supporting diversity, equity, inclusion, global citizenship, sustainability, and community support Celebrations for company events and recognition days Additional Information Location: USA, OH, Work-at-Home Language Type: Full time Physical & Mental Requirements: Regular use of computer, keyboard, telephone, headset; work is sedentary. If you are a California resident, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. Eligibility to Work: In accordance with federal law, only applicants legally authorized to work in the United States will be considered. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights, please visit the EEO notices linked here. #J-18808-Ljbffr Concentrix

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